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Complaint Policy

Wizmotors limited are authorised and regulated by the Financial Conduct Authority, FRN: 827084. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. You do not need to pay us for our services but a funder or broker that we liaise, and work with will typically pay commission to us for introducing you to them. Different funders/brokers may pay us different amounts of commission, but it will be based on a fixed percentage of the amount borrowed.

It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact Wizmotors ltd. Front Parking Yard, Britania Estate,Leagrave Road. Luton, Beds. LU3 1RJ  . If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk

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